Price: $150

How is B2B Customer Support Different from B2C?

What Does B2B Mean? Here at Live TECH Web we use the term “B2B” a lot, but I’ve realized that not everyone knows what it means or why it’s important.

B2B is simply shorthand for “Business to Business”, and it generally refers to who you sell your product to. If your company sells a product or service to other businesses, you’re a B2B company.

The inverse of B2B is “B2C” – This means Business to Consumer. Your company is a B2C company if you sell to individual people (consumers) as opposed to businesses.

Most of the team here at Live TECH Web comes from a B2B background, and our customer support software was written for the B2B marketplace. While we do have a number of customers who are in the B2C space, and we have some great features for this group, our features tend to be more focused on the needs of the B2B space.

How is B2B Customer Support Different from B2C?

The basic tenet of customer support is the same for B2B and B2C – Answer the customer’s issues and resolve their problems as quickly and completely as possible. However, there are several major differences between supporting a business customer and a consumer customer.

$150.00

Price: $79

Live TECH Web Small Biz Tech Support

Delivering a comprehensive list of services such as Desktop/Laptop support, Server and Network Management, Data Backup and Recovery, Information Security, etc.

Price: $49

Live TECH WebSupport for Internet Browsers and Email

Whether you need to install a new browser, need email support, or need help with your Internet connection, Live TECH Web can help.

Price: $59

Live TECH WebMicrosoft Tech Support

Live TECH Web are available whenever you need Microsoft Windows support.

Price: $69

Live TECH WebOnline Computer Help

Online computer help is a method of providing tech support via the internet.

Price: $49

Outlook Data Backup

Did you suddenly lose your Outlook data before an important meeting? Are you wondering who to call for help because no one can recover the data for you?

Price: $69

Live TECH WebRemote Support

When you get tech support from Live TECH Web, you might be surprised to know that our remote support is actually more secure than traditional on site support.

Price: $59

Live TECH WebEmail Problems

We specialize in solving email problems relating to desktop email clients like Outlook, Outlook express, Eudora, Thunderbird etc...

Price: $49

Live TECH Web Windows XP Repair

Live TECH Web Windows XP repair service restores your computer back to its original condition.

Price: $59

Live TECH WebFix Windows Update Problems

It is absolutely critical to routinely update your computer Microsoft windows based computer with the latest patches.

Price: $59

Live TECH WebOptimize PC

Have you been noticing recently that your computer is slow? Have you tried everything to improve PC performance but still cannot understand the reason behind the slow computer speed?

Price: $100

Live TECH Web Virus & Spyware Removal

Most times it's difficult to identify when you have a virus, spyware or trojan until it has completely infected your computer and computer virus removal becomes a complicated task.

Price: $59

Live TECH Web Microsoft Office Installation

Are you trying to install Microsoft Office and experiencing difficulties?

Price: $59

Live TECH WebOutlook Support

Our team delivers Outlook support anytime, anywhere over the Internet.

Price: $59

Live TECH Web Outlook Help

Live TECH Web helps you save time and money by delivering Outlook help online.

Price: $69

Live TECH Web Fix Windows XP

We fix windows XP related problems and restore your computer back to its original condition.

Price: $69

Blue Screen Errors

It's the worst of the worst of PC problems, one moment you are working on an important project and then in an instant, it's all over!

Price: $79

Live TECH WebLive Computer Support

Live TECH Web is an online live computer support company which helps you save time and money by solving your home computer problems online.

Price: $59

Live TECH Web Cannot Open Outlook

Are you getting frustrated with your Microsoft Outlook? Are you receiving error messages that say "Outlook error cannot open Outlook window"?

Price: $49

Live TECH Web Desktop Icons Missing

Have you switched your computer on to send an urgent email and suddenly the desktop icons are missing? Wondering who to call in the middle of the night? Call us!

Price: $69

Live TECH Web Online Backup

Live TECH Web helps you save time and money by solving your home computer problems online.

Price: $59

Live TECH Web Computer Help Online

What do you mean by perfect computer help online? It should be secure, fast, effective and economical.

Price: $69

Live TECH Web Internet Security

Internet is an Information super-highway. It is a powerful source. We can gain lads of advantages if we use it productively. Every coin has two sides; internet also has its pros and cons

Price: $59

Live TECH WebAnti Malware

Computer has become vulnerable to malware due to malware inclining growth.

Price: $69

Live TECH Web Online Computer Support

We offer online computer support services far beyond your expectations.

Price: $79

Live TECH WebVirus Removal

Despite all the security measures you take, when your computer gets infected by backdoor, contra, conflicker, darksma or defender viruses, it is necessary to disinfect your system immediately.

Price: $69

Live TECH Web Laptop Support

Live TECH Web helps you save time and money by solving all your laptop computer problems online.

Price: $59

Live TECH Web Windows Vista Help

Do you need help with Windows Vista?

Price: $69

Live TECH WebMac Technical Support

Live TECH Web has a specialized Mac technical support division to provide you with the highest quality of technical support for Mac.